cannot call I.O.M 07924 numbers from my uk virgin mobile
2 weeks ago
I have an ongoing issue with my free unlimited sim which came with my new OOOOmph package. I cannot call I.O.M numbers ie 07924 etc just does not connect I just get 3 beeps and then nothing this has been going on now for 6 weeks now I have had numerous calls to 789 to help resolve this issue 1st call they said I had not put a cap on international calls so I put £50.00 on account
2nd call after waiting 40 minutes to get through It must be your Sim they send me out a new sim I activate sim still the same Surprise surprise it still does not connect
3rd 4th and 5th call via 789 we will change various settings on my account and this will resolve it turn off the phone then wait 15 mins then turn back on will work fine after that ( GUESS WHAT IT DID NOT WORK ) last call Friday 27th June 2020 call upped to complaint they will get back to me after 5 days ? but while they are on the line I give them number I am having problems with they dial it from landline straight through then put me on hold for 10 mins to say they are going to talk to technical dept then come back and say the engineer tried on his virgin mobile and he could not get through ?
Put a £5.00 sky sim ( my sons sim ) in phone dialled the 07924 number straight through
So I have wasted over 3 hours and have not made any progress whatsoever, no one seems to be able to help or do not want to help?
the feeling of frustration is overwhelming.
Any positive advice would be welcome? Samsung s20 plus