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cannot accessing voicemail abroad

Hi, I am having problem on accessing the voicemail abroad. It said I need a pin to accessing. but I did not have any pin setting up yet. I tried 1234 and 7890 as default pin. but still not working, could you please help this? 

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Re: cannot accessing voicemail abroad

Hi DavidLiu, 

Thanks for posting on our forums, I am sorry you're having this issue with your voicemail whilst abroad, I'd like to try and help with this. 

Can I ask if you phoned us before you went abroad in order to turn on roaming? Most of the time is it set to active, but its best to check with us first before you get your flight as once you're out of the country, its difficult to change settings on your account as you're not directly connected to our network anymore. 

I also have a link here - Voicemail abroad - that will tell you how to set up voicemail abroad and how to troubleshoot issues. 

Please let me know if this works.

Thanks,

Megan_L

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