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cancelling sim only contract within 14 days of cooling off period

Hi,

I would like to cancel my sim only contract. I text for a STAC code and Virgin is telling me I will incur £73.07 early termination fees. But I am within the 14 day cooling off period. I have tried phoning 789 but I am unable to get through to an agent to organise cancelling without a charge

I would like to leave because the signal is very weak everywhere and your customer service is dreadful. 

Thanks in advance

Cameron

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Re: cancelling sim only contract within 14 days of cooling off period

Hi Camcroft, 

Thanks for your post and welcome to our community. 

Sorry to hear you want to cancel within your cooling off period, we'll be sad to see you go so soon. 

When you cancel within the cooling off period then we'd cancel the package, from this you'll get an automated email to advise of the buy out charges but these won't apply as you're within the cooling off period. 

However we can make sure that this hasn't been the case, so I'll pop you a personal message and we can take it from there.

Emma_C - Forum Team
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