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behr100
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cancel my order with cooling off period. RUBBISH CUSTOMER SERVICE

customer service useless happy i discovered this during cooling off period. i will now address a letter  to registered office cancelling my mobile contract - ridiculously hopeless customer service no email address.

 

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Andrew-G
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Re: cancel my order with cooling off period. RUBBISH CUSTOMER SERVICE

Registered office won't process it.  Use the address at section M of the T&Cs.  And don't forget to send it recorded delivery - if the cancellation gets mucked up then you need proof that you served notice within the terms of the contract.  Or you can try phoning to cancel, but I suspect you've already found that VM are exceptionally difficult to contact by voice or electronically.

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