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cancel my new virgin mobile

Hi how can I get an prepaid envelope to send my virgin mobile back. As I was led to believe I was getting an upgrade.

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Re: cancel my new virgin mobile

Hi Ally68, 

Thanks for your post and welcome to our community. 

Could you expand a little on what has happened?

How was the order processed? Have you been given a new number and handset instead of a new phone for your current number? 

Can I ask when this was done, it would need to be done within 14 days under our CSG process. 

Emma_C - Forum Team
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