Hi how can I get an prepaid envelope to send my virgin mobile back. As I was led to believe I was getting an upgrade.
Thanks for your post and welcome to our community.
Could you expand a little on what has happened?
How was the order processed? Have you been given a new number and handset instead of a new phone for your current number?
Can I ask when this was done, it would need to be done within 14 days under our CSG process.