I'm unable to update my email address and can't remember my password. I'm in my 80s and am unable to update my phone with a new SIM as I have a very old phone.
First step is to update my email address. Can you tell me how please?
Thanks for posting and welcome to our community 🙂
I'm sorry you're having some trouble updating your email and updating your SIM.
Can you confirm if this is your online account you're trying to sign in to?
Have you received a new SIM already?
Yes, I'm trying to sign in to my online account as my main enquiry is that I've received a new SIM which kept getting rejected, now the phone is locked when I put the new SIM in.
Thank you for clarifying gilbert2,
I've popped you over a private message so I can get a few more details from you to help. (purple envelope, top right hand corner)