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gilbert2
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can't update email address

I'm unable to update my email address and can't remember my password. I'm in my 80s and am unable to update my phone with a new SIM as I have a very old phone.

First step is to update my email address. Can you tell me how please?

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Alex_RM
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Re: can't update email address

Hi gilbert2,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry you're having some trouble updating your email and updating your SIM.

 

Can you confirm if this is your online account you're trying to sign in to?

 

Have you received a new SIM already?

 

Alex_Rm

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gilbert2
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Re: can't update email address

Yes, I'm trying to sign in to my online account as my main enquiry is that I've received a new SIM which kept getting rejected, now the phone is locked when I put the new SIM in.

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Alex_RM
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Re: can't update email address

Thank you for clarifying gilbert2,

 

I've popped you over a private message so I can get a few more details from you to help. (purple envelope, top right hand corner)

 

Alex_Rm

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