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AdinaCiobanu
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can t register to my account

I am having problems signing up for a new my virgin media acc/app

keep getting same message that they ask me for answer at a security question what i never set up 

Can someone please help me with this asap.

thank you

 

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Melissa_F
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Re: can t register to my account

Hi AdinaCiobanu,

 

Thanks for your post and welcome to the community.

 

I'm sorry you've been having problems setting up your online account due to a security answer being needed. 

 

This is something that would have been set up when you first took out your account with us as we'd ask for you for that when you need to speak with us. 

 

I'll pop you a private message in case you're still not sure of this so I can help.

 

Thanks

 

Melissa

 

 

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