got a new phone
inserted sim from old phone, can't make or receive calls but can get texts
no data either
tried sim back in old phone no issue
network mode is 4g/3g/2g auto connect
3 weeks ago
Thanks for your post and welcome to our community.
Really sorry you're having an issue with the service since getting a new phone, this isn't good.
Can I ask what your old phone was and what the new one is?
Did we send you a new SIM card at all?
We'd love to know a bit more so we can help further.
its the same phone, a s6.
didn't get a new sim as the same sim fitted into the new phone.
That is odd, and just to confirm the handset is unlocked?
If it's working fine on one phone this should be the case on the new one.
What error do you get when trying to make a call?
Is data switched on via the handset?
I'd advise putting the SIM back in the new phone and having a look at our guides and help here.
If you're still having an issue then please let us know and we can do a quick check on your account
2 weeks ago
I'll pop you a message now so we can take a better look.
I look forward to hearing back from you soon.