can`t call out

[Philnock]

can`t call out, can receive calls, tried turning off and on everything else works fine, virgin keep asking me to call them, which i can`t... don`t use whatsapp..webchat doesn`t work

please help

[Jodi_S]

Hi Philnock,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're unable to receive incoming or make outgoing calls.

If this is related to your Virgin Mobile, we are aware of this issue and it is currently being investigated. 

If this is to do with your Virgin Media landline, please let us know and we will carry out further diagnostics for you.

Kind regards Jodi. 

[Philnock]

virgin mobile

[Jodi_S]

Thanks for confirming Philnock,

We are aware of this issue and it is currently being investigated. We do apologise for any inconvenience caused.

Kind regards Jodi. 

[Philnock]

well can someone please send me a text message please of the outcome as i use this phone for work

[Philnock]

wife is sitting next to me and her mobile is working fine...same network

[Jodi_S]

Thanks for coming back to us Philnock,

We are aware some customers have been affected but not all. This is a known issue, and we are working as quickly as we can to get the issue resolved. 

Kind regards Jodi. 

[Philnock]

all fixed thank you

[Jodi_S]

Brilliant, thanks for the update Philnock.

We're pleased to hear you're all back up and running again.

Once again apologies for any inconvenienced caused due to this issue. 

Kind regards Jodi.