I set up an account (PAYG) many years ago and tried filling in the forgotten your log-in email address and password option to see if I could resurrect the account (need to change the address) but I get a
“Sorry – we can’t seem to find you on our system”
So I tried to register but can’t get any further than the blank security question – so what do I type in response?
The PAYG is working fine - it has not been deactivated. I've received several texts telling me of the change to the sim and asking me for my postcode. When I replied with my current postcode I received another text telling me to log on my account. Hence needing to log on to change the address.