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bill pay from diffrent country

i need to pay my bill from outside uk and change my uk number to prepaid from post

forgotten self care account password

please assist

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Re: bill pay from diffrent country

You can't change your number to prepaid. Virgin Mobile don't offer Pay As You Go anymore. If you don't want a Monthly airtime plan with Virgin Mobile the only option you have is to cancel it

The number for customer services to cancel is 0345 6000 789
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Re: bill pay from diffrent country

Thank for the reply.

Is there an option to cancel and retain my number? As i may need it in Feb2021

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Re: bill pay from diffrent country

Sorry, not with Virgin Mobile

Thinking about it if you were in the UK you could transfer your number to a provider that still does Pay As You Go via a Switching code, so if you have someone in the UK that could help you arrange that then it could be a solution.
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