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being charged for a phone i don't have

And cannot get through to anyone to stop it..

 I joined Virgin with the Broadband and 5G setup that included one phone sim, at the time I ordered an extra phone sim for my wife who said I should've asked her first because she didn't want it..I called Virgin and was told that the extra phone would be cancelled..it wasn't cancelled and now they are billing me for it..of course they have a set up which makes it very difficult to talk to someone..even before the Coronavirus ...I am totally peed off with this company, how can they not see the phone was cancelled, unless of course the person I spoke to didn't bother to do their job properly...dunno if anyone on this forum can help..maybe...

best, Kevin

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Re: being charged for a phone i don't have

Hello

With regards to getting this sorted, there is a way you can contact our team other than the Live chat or call route.
I'd suggest the best thing to do would be to contact the team via the text message service.
Their contact number is 07533051809.
The team will then be back in touch!
I hope this helps

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: being charged for a phone i don't have

Hi and thank you for your reply, I have already texted them but the number I saw at the top of this page is 07533016422, was this a wrong number?

or should I text both?

best, Kevin

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Re: being charged for a phone i don't have

I have just texted the number you suggested and have been told the message was aborted because I have another conversation on a different skill channel...whatever that means...really wishing I hadn't joined Virgin..someone out there did not do their job properly regarding cancelling the phone, I was on the phone with them 35 minutes...
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