Just wanted to add that we too have now lost service, same as others have posted.
online tech chat said we've been migrated to vodafone... vodafone shows full reception on their coverage map, and yet
tech chat said we should manually select vodafone as the network. this seems an unlikely fix
as the phone is with my 85yr old mum, some distance away, this is also not easy to do
If it's been switched to Vodafone then Vodafone should not appear in the list of networks which you can manually select so 789 tec talking bull.
However, selecting another network, letting it fail then reselecting Virgin will cause a network reset.
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thanks for the helpful info.
just to follow up
in our case, in settings -- toggling
"mobile data" off/on
"data roaming" off/on
and a restart
seems to have done the trick
hope that helps