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MICHAELBAKER
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aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

CAN ANYONE PROVIDE ME WITH AN ADDRESS FOR CONTACTING VIRGINMEDIA  MOBILE PLEASE?

 

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DJ_Shadow1966
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

Hello

I am afraid that Virginmedia do not do email support, you can call in, use the text service or hang on around here and a member of VM staff will get to the post, please post what your query is, keeping any personal information out of the post VM staff will ask any personal details by private message.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zak_M
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

Good afternoon @MICHAELBAKER 

 

Welcome to the forums and thank you for your post. 

 

As per the above please can you provide me with the issue that you are facing? 

 

Kind regards,

Zak_M

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MICHAELBAKER
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

Thanks for your reply Zac

I have recently joined Virgion mobile and I have also receved a sim card for my wife as requested. She wishes to hang on to her old number. She has been asked to sned form her old number but that old number is no longer working so how should she proceed please?
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Beth_G
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

Hi MICHAELBAKER,

 

Thanks for getting back to us.

 

So, just to be clear, is your Wife currently with another mobile provider and is looking to port her existing mobile number over to the new Virgin Mobile SIM? If that's correct, you mentioned that the number is no longer working - do you mean that the number is no longer active with the previous provider?

 

Did she receive a PAC from her provider so the number could be ported across? 

 

Thanks

Beth

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MICHAELBAKER
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

No she has not got a PAC number from BT I am afraid.

 

Would it help if I give you her BT number now?

 

Michael

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Beth_G
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

Hi Michael,

 

Thanks for confirming.

 

We would need a PAC from your existing provider so that we can process your Wife's number port - the mobile number would also need to remain active until the switch in has completed in order for the port to complete successfully. If the mobile number is now deactivated with her provider, they would not be able to provide a PAC and so we would not be able to process the port, I'm afraid. 

 

I would recommend asking your Wife to contact her mobile provider to see if there's any chance that the number can be reactivated and so she can then request a PAC.

 

Kind regards,

 

Beth

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JoeKing1VM
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

@micheal you can contact the [Mod Deleted]

[Mod Deleted]

Make sure to add you account number or Virgin mobile number if you use the email contact, you'll be surprised the amount of people forget to add this on their email. 

They are a very helpful team

 

Joe

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MICHAELBAKER
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

Dear Joe,

 

Thank you for your reply.

 

Can you please help with the PAC cod issue?

 

Michael

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David_Bn
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Re: aN EMAIL ADDRESS SO THAT i CAN SEND TO VIRGINMEDIA PEOPLE PLEASE

Hi Michaelbaker,

 

Can you please advise me if you've been able to speak to BT to have the number activated? Can you also tell me if you've been able to obtain the PAC code from BT?

 

Without this, there isn't anyone on the board who would be able to help you on the request

 

Kindest regards,

 

David_Bn

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