Virgin Media Community

[Deenardi]

I was travelling to the USA. I turned off roaming but left mobile data on. I just checked my bill and it’s charged me for zone 1 internet usage but I never used it and I don’t know what zone 1 is as I flew direct to usa. I only use phone via wifi services. Why was I charged. It says £38 on the day I was travelling. 

[Steven_L]

Hey @Deenardi,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear that you have been charged that amount, zone 1 is the tariff zone that the USA is in. 

If your data is still turned on, your device will connect to a network, you would need to fully turn off mobile data, if you dont want your device to connect to any networks. 

Regards,

Steven_L
 

[Deenardi]

Steven_L forum team

Thanks for the reply. Ive now turned off mobile data. I just found it strange I was charged as I didn’t use the internet or anything. I used the airport wifi. Still confused tbh. Thanks again. 

[Hayley_S]

Hello @Deenardi,

Thanks for the update, I do hope this helps resolve your issue moving forward.

Many thanks,