I have a Virgin SIM/account that I haven't used in 5 years because I moved to the USA in 2015. I'm trying to reactivate the account before returning to the UK next month. My current unlocked phone accepts the SIM, no worries there. However, the Virgin Your Account login page says I'm not recognised, even though each individual field (phone number, email address, and postcode) have the green verification ticks. I've tried every possible reset combination with no luck. Please help!
Can I ask if you've got the same SIM you had 5 years ago and did you continue to use it? It sounds as though you did not, but I just wish to double check. Because based on what you've advised it sounds as though your Virgin Mobile account as deactivated.
Thank you for replying to me. Yes, I stopped using the number/account 5 years ago because I moved to the USA. But now we're about to move back and it would be useful to have a UK number now to give to removalists etc. Is there any way to reactivate the account from outside the UK?
I'd be extremely surprised if that SIM still works? They usually deactivate after a period of not being used. Especially if the contract was cancelled down to prepaid (formerly known as pay as you go).
I'm sorry. We no longer actively sell pay as you go SIMS. Therefore even if you had a UK address where somebody could forward it to you, from, that's no longer an option. And obviously a SIM Only or contract would require a credit check.