Menu
Reply
Anonymous
Not applicable
203 Views
Message 1 of 2
Flag for a moderator

YouTube: Videos are very slow to start

It takes about a minute or so to start videos on YouTube when using mobile data (they are instant on WIFI).  For that minute, it just spins and spins.  I was previously on a Bell plan and never had this issue.  The videos were very fast.

I read somewhere that Virgin might be redirecting YouTube traffic to their own servers where they download the video for you.  It certainly would correlates with what I'm seeing. If that's true, it may save the company some dollars but it is certainly at the expense of the user experience, which is really bad.

Is anyone else experiencing this?  Any ideas about what's going on here, and if there are ways to remediate it?

ps. Yes, I tried rebooting my phone.

0 Kudos
Reply
enlli
  • 7.4K
  • 1.17K
  • 2.08K
Very Insightful Person
Very Insightful Person
190 Views
Message 2 of 2
Flag for a moderator

Re: YouTube: Videos are very slow to start

I'm confused by the statement you were previously on a Bell plan. Where are you based?

If Canada then this is the UK Virgin site, so a different country 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply