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You've taken my old SIM off line

Three days ago you took my old SIM off line. For weeks now I have been trying to contact you to say that the new SIM does not work [my mobile is probably too old but worked extremely well for what I needed - calls & texts] and asking what is going to happen next - all to no avail.

Is Virgin seriously trying to dump me as a customer or are you trying to coerce me into buying a new phone? Without notification you have cut off this pensioner from online banking, essential communication and much else. Are you going to take the next step or should I?

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Re: You've taken my old SIM off line

Hi exmiffy,


Sorry to hear you're having issues with our new sim card and it not being compatible with your handset. Due to this I will pop you over a private message.


Click on the purple envelope to accept the chat.


Kind regards Jodi

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