Menu
Reply
steveball
  • 1
  • 0
  • 0
Joining in
207 Views
Message 1 of 3
Flag for a moderator

You have dialled an incorrect number

My wife and I both have iPhone X on a Virgin Mobile contract. We are able to make calls to many numbers, but occasionally come across a number where we just get the message “You have dialled an incorrect number” when the number is definitely correct. 
One of the affected numbers is our son’s mobile, which is on the GifGaf network. Neither of our phones can make a call to his number.  We have good (4G, full signal) reception. 
is this a known problem and what can we do about it?

0 Kudos
Reply
enlli
  • 9.32K
  • 1.4K
  • 2.68K
Very Insightful Person
Very Insightful Person
200 Views
Message 2 of 3
Flag for a moderator

Re: You have dialled an incorrect number

Lot's of posts of this nature today. Obviously some network problem.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Gareth_L
  • 9.83K
  • 554
  • 1.1K
Forum Team
Forum Team
126 Views
Message 3 of 3
Flag for a moderator

Re: You have dialled an incorrect number

Hello steveball

Thanks for your post 

We are sorry you are getting the error message 

It is something we are fully aware of and are looking to fix as soon as we can

The current fix time for this is 03/08/21 

And this is under the reference number P010700124

Gareth_L

 

 

 

0 Kudos
Reply