if I’d realised I wouldn’t have ordered a new phone from virgin
ordered a new phone last week, received message it would be delivered today , followed the tracking, when it got to 20 stops before me I sat in the window next to the front door ( I needed the phone for a long drive I had to make the next day, I’m almost 70 and was worried about the journey) 9 stops away, then 2 Then. Message on tracking. Sorry we missed you we have left a card no they hadn’t tried to deliver and no they hadn’t left a card
cant get to speak to anyone at yodel, webchat assistant rearranged delivery with out consultation to day I was travelling. I messaged this date was impossible. No reply
rang virgin. They said it was yodel who had to deal with it !
yes I tried that first, within 5 minutes of getting update in tracking
phone was automated without the option to speak to someone, just to rearrange delivery next tried webchat, as previously said, operator said t perhaps driver couldn’t find it, I told them I live on the main arterial route into my small city. Then delivery was rearranged without consultation for the next day, I said no I was out all day but webchat had been stopped so no answer
that’s when I rang virgin. Was given a ‘ direct’ phone number for yodel. But when I phoned it was an automated service
tried webchat again got delivery moved to Thursday but how do I know this will happen ?
told to check tracking for updates ! That’s what I did all day today!
to be honest I think it got to half four, the road was busy, I think he just decided to call it a day On the map they provide he was two streets away and then I got the message sorry they’d missed me
this is an expensive phone and I’m worried about it What if they don’t deliver ? There is no one at yodel to speak to
surely my contract is with virgin and they should make sure their delivery firm deliver on time
tried to tell me it was due to bad weather, I live 10 miles from the yodel depot in Southampton my parcel was coming from (on the south coast ) No weather problems here, no snow, no ice etc