Virgin Media Community

[JAMIE28]

Hi

I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. and delivery tracking information. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. Please advise my next steps.

Thank you

Jamie

[JAMIE28]

I got this the other day but i didn't even do this

We've got your request to cancel your Virgin Mobile contract. Everything's sorted. 
 
We've cancelled your contract as requested. Your One month Rolling Contract has ended but a 1-month notice period still applies, so you'll pay £0. on your next bill to cover the rest of your notice period to 21/02/2023 - 21/03/2023. 
 
Any usage outside of your allowance will be charged at standard network rates. 
 
Kind regards, 
The Virgin Media team 

Its happened to mee too, I have not cancelled or requested anything please can you let me know what is happening here.

[David_Bn]

Good Afternoon @JAMIE28, thanks for your post and a very warm welcome to you!

Sorry to hear of this scenario, let's look into this together to see if we can get to the bottom of this.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn