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henryrossap28
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Yodel - phone never delivered!

I've waited patiently for my iPhone 12 Pro & Airpods which were delayed from Dec 9th to today, Dec 23rd. I get the email saying it will be delivered today from Yodel and Virgin, then the delivery confirmation saying it's been signed for,  but no package...

I've checked outdoors and with the neighbors but nothing. I have only to believe that it never happened.

I've tried to contact Yodel but got nothing other than it was delivered but couldnt confirm if it was signed for. This is such rubbish service from both Virgin and Yodel, being significantly delayed I can understand due to the current climate and they've given me compensation for this (£25 voucher) but what's the point in upgrading, paying a higher rate and then never getting the handset!!!

Anyone else had this problem with Yodel and Virgin?

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Zak_M
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Re: Yodel - phone never delivered!

Good afternoon @henryrossap28 

 

Thank you for your post. If you haven't received the parcel then this would need to be reported to Yodel and for them to launch an investigation. 

 

Kind regards,

Zak_M

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