I recently upgraded my mobile plan by using the online order. I made this sometime in June. I dont really use my phone but only to send messages and make a phone which is not even often. For years I am with Virgin mobile with minimum plan of unlimited text, phone calls and 1 gb of mobile data. I did realised that the latest mobile plan I have is just mobile data of 1 GB and no text and call allowance. This I found out just days after my 14-day grace period of the new plan. i phoned Virgin Media that it is surely a mistake and they said I cant do anything about it anymore and and bound with 1GB data only plan. as days go by I feel so aggrieved as I have to spend extra just yo make a phone call or send a message. is there no way out from this mistake? Thanks.
Hopefully the Forum Team will be able to help you and save you the trouble - they seem to be the only people at Virgin who care at all in my experience.
If you’re still getting nowhere, ask someone to raise a complaint for you, then ask for a letter of deadlock. Once you’ve got this, you can take it to to the Ofcom approved Dispute Resolution service (CEDR) who will decide on the action Virgin needs to take.
Make sure you provide CEDR with a log of all the times you've attempted to reach Virgin within that 14 day window.
For mine, they ruled that Virgin had "failed in their duty of care", and that was the reason for allowing me to leave. (Now if only they would actually contact me to facilitate that.... Time will tell.)
Hi I’m experiencing exactly the same problem where online it was advertised with unlimited minutes and texts but when the phone arrived it said it was a data only plan. I am still within the 14 days and cannot get in contact with anyone and was wondering if you would be able to help me with this.