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nicoleneedles
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Wrong phone showing on account, cant set up roaming abroad

Hello! I'm on holiday and can't get my roaming to work. Having looked closely at my Virgin mobile account, I've realised they have the wrong phone associated with my account. Could this be why I'm not able to set up roaming? 

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Ashleigh_C
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Re: Wrong phone showing on account, cant set up roaming abroad

Hi there @nicoleneedles

 

Thank you so much for your post and welcome back to our community forums! 

 

I'm so sorry to hear that you have faced this issue with your phone and roaming! 

 

I'd be happy to take a closer look into this with you, I'll pop you a PM now so we can grab some details.

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

Ash_C
Forum Team



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