Menu
Reply
AlisonH2020
  • 2
  • 0
  • 0
Joining in
285 Views
Message 1 of 4
Flag for a moderator

Wrong number showing

Last week I switched from Three to Virgin Mobile. So far I’m disappointed.

I transferred my old phone number - I’ve used it for 25 years. But today I’ve found out that when I text people they are seeing the Virgin Mobile number, not my personal number. So it’s not transferred properly.

What shall I do?

0 Kudos
Reply
DJ_Shadow1966
  • 7.15K
  • 1.36K
  • 2.02K
Very Insightful Person
Very Insightful Person
252 Views
Message 2 of 4
Flag for a moderator

Re: Wrong number showing

Hello

By chance is this a Apple iPhone ?

if so -

The way that iMessage works is that it doesn't automatically update the change of phone number dynamically, so to resolve this what you have to do is -
1) Logout of your Apple ID.
2) Turn off the phone and then back on.
3) Sign back into your Apple ID.
This will force the change of phone number with iMessage and will resolve your problem.
Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
AlisonH2020
  • 2
  • 0
  • 0
Joining in
241 Views
Message 3 of 4
Flag for a moderator

Re: Wrong number showing

696359Thanks Mike. I thought it might be something to do with that as the erroneous number shows on the iPhone settings. However I’ve just done what you suggested and the erroneous number is still showing.

0 Kudos
Reply
Paul_DN
  • 6.36K
  • 364
  • 659
Forum Team
Forum Team
134 Views
Message 4 of 4
Flag for a moderator

Re: Wrong number showing

Hi AlisonH2020,

 

Thank you for reaching out to us, AI am sorry that you are having issue with your number not showing after porting over to us.

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 


Regards

 

Paul.
 

 

 

 

 

 

 

0 Kudos
Reply