Virgin Media Community

[PamGiles]

Very annoying, my phone is displaying caller/text numbers and not names so I’ve no idea who’s calling. Phone has also added the prefix +32 on some text messages out…..can you help please?

[Paul_DN]

Hi PamGiles,

Thank you for reaching out to us in our community and welcome back and for your post, sorry to hear your Phone is displaying caller/text numbers and not names so you have no idea who’s calling. and that your Phone has also added the prefix +32 on some text messages out.

Can you advise which handset you have and what you have tried so far?

Regards

Paul.

[PamGiles]

Hi Paul, thank you for your swift response. I have spoken with an agent and have hopefully sorted the problems. Time will tell……

[Paul_DN]

Hi PamGiles,

Glad to hear you have managed to speak to us and possibly resolved your issue, as this is a community and any information will help other facing the same issue,, what was the issues and how have we resolved it?

Regards

Paul.

[Smoggy239]

Hi PamGiles,

I’ve got a similar problem (except for the +32 part) what was the fix?

Regards,

Dave

[Tom_W1]

Hi @Smoggy239 thanks for your post although I'm sorry to hear you are having the same issues.

If @PamGiles could be so kind to come back here and report the fix, we would really appreciate things.

Many thanks

[PamGiles]

Hi again, I’m not sure if I’ll be much help as I spoke with a Virgin agent who advised my trying many things and I’m still not certain that the problem is fixed. As I recall go to:
Settings>scroll down to Phone>scroll down to Dial Assist and toggle to OFF
General>scroll down to Language and Region, change from UK to US and switch phone off. Restart
phone and go back to region, change back to UK.
I hope this is of some help.

[Tom_W1]

Hi @PamGiles thanks so much for your help here.

If @Smoggy239 you could try this and let us know how you get on, that'd be much appreciated.

Many thanks

[Smoggy239]

Hi PamGiles,

Thanks for your reply, the Language/Region change normally works ok for me but the problem kept recurring after initially being fixed last night - finally (for the moment) fixed after language/region change and removal/reinsertion of the Sim.

Regards,

Dave

[Steven_L]

Thanks for coming back to us Smoggy239, I'm glad that the issues have now been resolved for you and I hope that you have no further problems going forward. 

Kind Regards,

Steven_L