I would like to order a new Sim as my current sim is going to expire soon. I cannot call the helpline as I am in Switzerland at the moment, but my housemate can forward me the sim to my addresss. I really need this Sim as I need my mobile number to be active while I am out here. Is there a way to do it, without having to ring 789?
Thanks for your post and welcome to our community.
Sorry that your having issues with getting a new SIM and having it activated, I can appreciate this is causing some concern.
So what we can do is send you a new SIM as you mentioned and let your house mate send it to you, however before it's sent to you the SIM will need to be activated in the UK to register on a UK network before it will work for you outside of the EU.
If you're happy for this to be done then please reply to the message I'm sending you now 🙂