Won’t connect to partner network in india

[Lorip]

We arrived in India and for the first time my phone did not connect automatically to a partner network. 
Before we left, we made sure the going abroad and roaming options in the manage services section of our virgin account were set up correctly. 
I have checked the APN is se to virgin. 
I have tried numerous variations of turning mobile data and roaming off and on. I have tried to select the network manually - it shows 5 networks are available:

Vi India, Reliance, IND-JIO, IND airtel and 404 68

I have tried every one of them but the phone won’t connect to any  

My husband is also having the same trouble  we are both with Virgin and have iPhones (14 pro and 11 pro)

I need to be contactable at all times, not just when wifi is available. Because we had no connection our pre-booked transfer was unable to contact us to pick us up from the airport and we ended up having to pay for a taxi!

Can someone please help? This is so frustrating as we have never had this issue before  

[Smoggy239 · Accepted solution]

Hi Lorip,

I’ve copied a reply by enlli  from a previous post about a similar problem, hope it helps.

Android

• Select Apps from the Home screen or swipe to access
• Select the Virgin SIM toolkit option. Depending on the SIM slot the SIM is in this may be ‘Virgin’ or ‘Virgin2’
• Select Roaming
• Select Select Mode
• Select Manual
• Select International

iPhone or iPad with a Physical SIM

• Select Settings from the Home Screen
• Select Mobile Data
• Select SIM Applications
• Select Roaming
• Select Select Mode
• Select Manual
• Select International

Restart phone
 

On return to the UK change the selection from International to National.

Regards,

Dave