I'm a long term Virgin Media customer and very low mobile user (hence the choice of Virgin Mobile PAYG). I was sadly switched to the terrible flat rate '£2 per day' tariff a few months ago and recently enquired about alternative tariffs via 789 but found nothing suitable for me is available apparently. When I asked if I will lose my number if I don't use my phone to make a chargeable call/text every few months, the lady on the phone wasn't sure if it might be disconnected after 6 months. After pressing her, she went away for a couple of minutes to speak to a supervisor, then returned telling me that as long as my number is active and receiving calls it will not be disconnected even if I am not spending anything on that account. Is this true? If not, what do I have to do to keep it active?
I still can't believe there's no suitable PAYG alternative for loyal customers like me although I did read somewhere that Virgin Media customers can switch their mobiles to the old Simply 8 tariif which I would be more than happy to do. Can I do this? If so how?
Hi, thanks. Yes it was my impression that there's a time limit but it's been more than 90 days since I made a chargeable call and the number is still active. Surely it's not asking VM too much just to get a clear answer from VM staff to what is a fairly simple question. The operator I spoke was polite but didn't fill me with confidence.