I recently order a new monthly contract, but after having to contact Virgin several times over not receiving the credit agreement and no one really seeming to know what was going on, I gave up hope that I would receive it and signed up for a contract elsewhere.
Late last night I did receive my credit agreement, and today I have received an email stating that my direct debit has been set up. I know that unless I sign the credit agreement within 4 days the order will be cancelled, but will this go for the direct debit too? I have checked my banking and there doesn't appear to be anything that has been set up, and I will cancel it if it does show up, but I just want to check that there won't be any repercussions from simply cancelling the direct debit and letting the credit agreement signing window run out?
I would simply call customer service but honestly the line is that bad its not an easy task trying to understand what the customer rep is saying, so that would be a last resort.
