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Wifi calling

Hi I joined virgin mobile this week and my number etc has switched across, iMessage is working fine however, my house has patchy mobile signal. 

 

I normally use wifi-calling (I am aware of how to turn it on in settings) but it doesn't seem to be enabled for me. I read the guides and it just says its automatic, well its not for me.

I am on carrier setting version 41.2 and have tried restarting phone and toggling wifi calling a few times.

 

Any ideas?

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Re: Wifi calling

What device do you have and what version of iOS do you have installed?
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I work for Virgin Media - but all opinions posted here are my own
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Re: Wifi calling

Thanks, I am on an iPhone 11 Pro Max on iOS 13.5.

 

It was working fine with my previous operator on the same phone.

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Re: Wifi calling

Just in case others have this issue. I ended up using the "text" service on 07533 016 422 who fixed my issue by resetting profile.

So if you find yourself in the above situation this may help

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