Menu
Reply
Highlighted
  • 23
  • 0
  • 2
On our wavelength
377 Views
Message 31 of 42
Flag for a moderator

Re: Wifi calling

My new purple sim arrived.

Still the wifi calling isnt working. Its enabled on the pull down.

I'm using a sim free Samsung Galaxy-S9+ on Android 10 and its had the latest OTA update. It's super annoying as the mobile signal strength indoor is shocking. And the wifi calling would saught this for me 

Screenshot_20200311-113618_Bixby Voice.jpg

Screenshot_20200311-113811_Settings.jpg

 

0 Kudos
Reply
Highlighted
  • 3.88K
  • 528
  • 1.04K
Very Insightful Person
Very Insightful Person
363 Views
Message 32 of 42
Flag for a moderator

Re: Wifi calling

I wonder why on my dual SIM S9 its found in the dialer settings. 

Works on 3 and Vodafone. 

Screenshot_20200311-120147_Call settings.jpg

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 2.25K
  • 249
  • 418
Problem sorter
358 Views
Message 33 of 42
Flag for a moderator

Re: Wifi calling

Same here for me

Screenshot_20200311-121613_Call settings.jpg

0 Kudos
Reply
Highlighted
  • 20.02K
  • 2.05K
  • 3.85K
Very Insightful Person
Very Insightful Person
338 Views
Message 34 of 42
Flag for a moderator

Re: Wifi calling


@Dacoyle1986 wrote:

My new purple sim arrived.

Still the wifi calling isnt working. Its enabled on the pull down.

I'm using a sim free Samsung Galaxy-S9+ on Android 10 and its had the latest OTA update. It's super annoying as the mobile signal strength indoor is shocking. And the wifi calling would saught this for me 


Have you tried turning the WiFi Calling option off in the Phone > Settings menu and then back on again?

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 23
  • 0
  • 2
On our wavelength
304 Views
Message 35 of 42
Flag for a moderator

Re: Wifi calling

I sure have. About an hour on the phone to the contact centre too. Still not working

0 Kudos
Reply
Highlighted
  • 20.02K
  • 2.05K
  • 3.85K
Very Insightful Person
Very Insightful Person
296 Views
Message 36 of 42
Flag for a moderator

Re: Wifi calling

Did you get your device from Virgin Media? Only directly sold Android devices are officially supported.

Otherwise if the option doesn't work there isn't much that Virgin Media can do if everything is correctly enabled at their end as it's not a device they've approved.

https://www.virginmedia.com/help/mobile/wifi-calling

Which phones devices support WiFi Calling?

You’ll need one of these phones devices to use WiFi Calling:

Samsung: Samsung S9 and Samsung S9+

All of these devices support WiFi Calling if they are bought directly from us. If you are using a device that was bought from another network, or SIM free, we cannot guarantee that it will support our WiFi Calling service. If your supported device doesn’t have the WiFi Calling option available, make sure you have updated the software to the latest version and reboot your device.

If your device isn’t supported yet don’t panic, we’ll be adding WiFi Calling to more devices soon.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 23
  • 0
  • 2
On our wavelength
278 Views
Message 37 of 42
Flag for a moderator

Re: Wifi calling

I guess that's it. The phone was originally from Three. Its sucks but I spose I'll just have to lump it

0 Kudos
Reply
Highlighted
  • 7K
  • 238
  • 1.39K
Community Lead
Community Lead
139 Views
Message 38 of 42
Flag for a moderator

Re: Wifi calling


@BlueLightAlarm wrote:
I'm hoping iOS will be added soon. I switched from Three to Virgin yesterday and wasn't aware that WiFi calling was not an option on Virgin.

At home I now have a worse signal than I used to have on Three and no option for Wifi Calling! I might have to ring and see if I can cancel this new contract as I can't use my phone for calls/texts at home!

Hi @BlueLightAlarm 

Apple deployed WiFi calling to us yesterday, so it should now be working. If you're still with us, could you check that it's working now?

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Highlighted
  • 2.25K
  • 249
  • 418
Problem sorter
125 Views
Message 39 of 42
Flag for a moderator

Re: Wifi calling

Ok, I just looked at this on the wife's iPhone 8. I updated iOS to 13.4

Nothing for a few minutes, but when I went into settings, general, about I got a message to update the network settings.

Then in settings, phone WiFi calling appeared and is working with the purple sim card.

She also got a SMS confirming it was activated.

0 Kudos
Reply
Highlighted
  • 3.88K
  • 528
  • 1.04K
Very Insightful Person
Very Insightful Person
97 Views
Message 40 of 42
Flag for a moderator

Re: Wifi calling

Yes, I've had a message from the team to say the latest iOS is supported.

Web page will be updated soon

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply