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Message 21 of 42
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Re: Wifi calling

Somebody mentioned previously that the red SIM is old and they were being sent a new purple SIM by CS. I'd ring back and speak to a different person if I were you
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Message 22 of 42
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Re: Wifi calling

@Dacoyle1986 said "

I have a Samsung S9+ on Android 10

I have the option to enable Wifi calling but it doesn't work. Can I ask what colour Sim I should have. I have the red sim.

I called and was told that wifi calling doesn't exist with virgin media and that I have the latest sim."

 

You will need the latest purple SIM which has been sent out since December 17.  One of the mods will be able to order this for you, but it may take a day or two before getting round to your post.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Message 23 of 42
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Re: Wifi calling

They did order me  replacement it arrived today. It was red and the wifi calling didnt work with it. Called again and then called again and they have order another replacement. I'm not at all confident it will be the latest Purple sim

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Message 24 of 42
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Re: Wifi calling

There shouldn't be any other SIM that is sent out these days, so any new SIM should work with WiFi calling if you also have a compatible handset.

What was the issue that you had when you tried to enable WiFi Calling?
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Message 25 of 42
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Re: Wifi calling

So popped the new red sim in

 

Load of texts from virgin. Phone working like  normal after 10 mins. Enabled wifi calling in settings. Phone connected to wifi as normal.

 

Goto make a call in the house where 4g network coverage is non existent.  Not able to make calls

 

 

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Message 26 of 42
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Re: Wifi calling

So you wouldn't be able to enable to WiFi Calling in settings if you didn't have a compatible SIM

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I work for Virgin Media - but all opinions posted here are my own
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Message 27 of 42
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Re: Wifi calling

Oh so why us it not working

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Message 28 of 42
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Re: Wifi calling

Purple SIM_02.jpg

that's the old red sim card, not issued by virgin mobile for the last few years.

Purple SIM_01.jpg

The new purple sim card.

Are you on the latest software update from Samsung?

I'm on G965FXXU7DTB4 and it's working for me, WiFi calling enabled on the top pull down menu and the WiFi calling symbol on the top line.

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Message 29 of 42
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Re: Wifi calling

My sim is the red version

Supposedly they are sending out the purple version but I'm not full of confidence 

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Message 30 of 42
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Re: Wifi calling

You'll get the purple one, as they don't send out the red one any more.

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