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porter214
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Wifi calling issue

I have 2 numbers which have ported to virgin mobile,

ever sine my number has ported , neither number can call eachother with wifi calling enabled, we have to turn it off,

i have already reached out to virgin media support about this and they said there was nothing they could do about this and that i would have to turn wifi off every time i made a call to that specific number,

it works with every other number

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John_GS
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Re: Wifi calling issue

Hi @porter214

 

Thanks for posting, my apologies for the delayed reply. 

 

Have you got this sorted since posting? 

 

If not, what phone do you have please? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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porter214
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Re: Wifi calling issue

Hi,

no unfortunately, now i can’t even call the number with wifi off for some reason

 

It is my dads mobile number and we are on the same virgin account (i ported from o2 and he ported from EE)

Ever since we have had issues

 

i am using an iphone 12 and he has an iphone 8 plus

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John_GS
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Re: Wifi calling issue

Thanks for coming back to me.

 

Okay can you go into the settings for me and then go to the phone option whilst in settings. At the top of that page it should say your number. Does this match your ported in number or the one on the SIM? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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porter214
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Re: Wifi calling issue

Hi, it matches my ported number

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Corey_C
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Re: Wifi calling issue

Thanks for your reply, porter214,

 

I'll send you a private message to confirm your mobile account details so we can get this sent to mobile networking team for further investigation.

 

Cheers,

Corey C

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