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mornegerad
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Wifi Calling

My wife and I both got our new Samsung S20's today. Set the phones up and WiFi calling works on hers, but not mine. WiFi calling is blue and enabled on mine, but its not showing that its on at the top of the phone like my wife's, and obviously not working when I try to call with no reception whilst connected to WiFi. Any help will be appreciated (maybe I have an old sim or something is all I can think).

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enlli
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Re: Wifi Calling

Most likely it has not triggered the automatic turn on Virgin's end. May need to get it done manually.

Try swapping SIM cards to see what happens 

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Paul_DN
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Re: Wifi Calling

Hi mornegerad,

 

 

Thanks for reaching out to us in our community and welcome, I am sorry to hear you were having issues with WIFI calling on your new phone.

 

Have you tried swapping your Sims like advised by enlii if so has this worked for you?

 

 

If you are still having the same issue please let us know so we can help further.

 

Kind regards

 

Paul.

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