I’ve ported 3 numbers to VM and have issues calling each other
I ported mine from EE to VM
My wife’s from Vodafone to VM
My son’s from GiffGaff to VM
I can’t phone my wife or son on WifiCalling
My son can phone me but not my wife
My wife can phone me but not our son.
I’ve turned all off and on. Check the number under my number is correct. Rubbed the gold contacts (no genie appeared to fix this) and gone through multiple settings with roaming, WiFi on other devices etc. So far nothing fixed it and Virgin don’t appear to know what the issue is. Is anyone else finding this after porting.
I have this exact problem. Ported 3 numbers over last week and each cannot call the other when WiFi calling is on. This appears to be a common issue with virgin mobile.
We rely on WiFi calling at home as the signal is weak so this is not a good start. Calls to any other numbers work fine using WiFi. Even when I was at work and not using WiFi my wife could not call me from home whilst WiFi calling was on. It kept giving an incorrect number message.
All the steps that the chat and mobile tech support team suggest fail to fix the issue. The higher tech team has said it could be a fibre issue and I'm on hold (65 minutes and counting) for them to go through steps to try and fix. I don't understand how this could be a broadband issue when I can phone other numbers and could phone my son and wife when their numbers were on another network.
Hi Nat yes this is still ongoing. I have had technical team on the phone as it's a know issue with wifi calling effecting a lot of people. My phone is setup correctly, it's an issue with Virgin Wifi calling they're working on.
I do have 1 question. On virgin media, or the package I'm on if it's not on all, messaging on WhatsApp doesn't come out of my data allowance. Does WhatsApp audio/video come out of my data allowance? Thanks.
Messages, pictures and videos sent through WhatsApp, Facebook Messenger or Twitter on our 4G plans will not count towards your monthly data allowance. If you make a voice or video call with WhatsApp or Facebook Messenger, these aren't included and will come out of your data allowance.