Menu
Reply
Corey_C
  • 3.46K
  • 187
  • 273
Forum Team
Forum Team
151 Views
Message 11 of 17
Flag for a moderator

Re: WiFi Calling.

My post is for everyone affected, actually. Let me know if you still need help.

0 Kudos
Reply
ashpole
  • 150
  • 2
  • 18
Up to speed
145 Views
Message 12 of 17
Flag for a moderator

Re: WiFi Calling.

I still can’t call my wife on or off Wi-Fi Calling. Joined VM on 26 January and two numbers ported from Three. 
I’m getting help from @Martin_N but so far we’ve tried everything we can think of to fix it, it’s now with another team and hoping to hear good news soon. 

0 Kudos
Reply
Corey_C
  • 3.46K
  • 187
  • 273
Forum Team
Forum Team
143 Views
Message 13 of 17
Flag for a moderator

Re: WiFi Calling.

Thanks for replying, yes, it might be. We're gathering the information from your account and device and sending them to the mobile networking team to investigate and resolve. 

 

Cheers,

Corey C

0 Kudos
Reply
gt900uk
  • 4
  • 0
  • 0
Tuning in
131 Views
Message 14 of 17
Flag for a moderator

Re: WiFi Calling.

Hi,

  • Many thanks for the response. We are both using Samsung S20FE and are on separate accounts for info. I tuned off  VoLTE, also I think dial assist, and tried manually entering the number with no change in the behaviour. My number was ported from 3 but I have been with Virgin for a while. My wife however just moved over to Virgin, which is when the issue started happening. Her phone can call mine on WiFi though so doesn't look like an issue on her side and the issue didn't occur before she ported over from 3.

Thanks.

0 Kudos
Reply
Corey_C
  • 3.46K
  • 187
  • 273
Forum Team
Forum Team
130 Views
Message 15 of 17
Flag for a moderator

Re: WiFi Calling.

Cheers for your reply, I've sent you a private message.

0 Kudos
Reply
gt900uk
  • 4
  • 0
  • 0
Tuning in
80 Views
Message 16 of 17
Flag for a moderator

Re: WiFi Calling.

Seems to be working now, thanks for the help!

0 Kudos
Reply
Corey_C
  • 3.46K
  • 187
  • 273
Forum Team
Forum Team
77 Views
Message 17 of 17
Flag for a moderator

Re: WiFi Calling.

Thanks for your reply and update, gt900uk,

 

Glad to hear it's working now.

 

Cheers,

Corey C

0 Kudos
Reply