WiFi Calling initial setup

[dmitryt0]

Hello, my Galaxy S10 has two SIM, it shows WiFi calling option on Non-Virgin SIM but i don't see it on Virgin's. (My Virgin SIM was upgraded to the new earlier.) I am abroad and my call to 789 do not work. My rate per minute is 2,6Gbp from here((
Is it possible to activate WiFi calling feature without calling support?

[Travis_M]

Hi @dmitryt0

Thanks for posting on our community forum and a big warm welcome from all of us here.

Sorry to hear about your issue regarding WiFi calling, I am going to drop you a private message now to collect some more information and investigate further. Please keep an eye on your inbox for a message from myself.

Regards

[dmitryt0]

WiFi calling wouldn't work abroad as of yet...

We cannot use this feature to reduce roaming costs.

[Natalie_L]

Thank you for updating the thread dmitry0.

We are sorry this feature is not available at this time. 

Where are you travelling to please? Have you taken a look at our Roaming Hub? 

Thanks, 

[dmitryt0]

Yes, I've studied Roaming HUB. I am in Russia, the charges here are high. Both outgoing and incoming calls are charged. Virigin does not provide any services to reduce roaming costs (SIP, call forwarding to the virtual numbers...). It's a long lasting story, I keep hoping for the best.

[Natalie_L]

Thank you for your reply dmitryt0. 

I am sorry we do not offer an alternative for roaming. 

We would suggest, when WIFi is available, using messenger services/social media for contact. 

Thanks,