Virgin Media Community

[prometheus76]

Hi all i've recently moved across from Voxi (voda), I've came across an issue where if I enable Wifi calling and someone tries to call me from a Vodafone device it flashes up quickly on my mobile but drops to missed call and the caller just gets a busy signal. It works fine if calling from Sky and Three (I haven't tested on other networks).

If I turn off WiFi calling its fine and I can receive calls as expected from all networks.

This is also true if I enable VoLTE, same issues occurs. So if I have WiFi calling disables and VoLTE enabled same issue.

Aniyone any ideas what could be causing this? Is it only ported numbers? Or even ported numbers from voda? I believe i'm on Voda with VM now anyway.

My phone is iPhone Xs Max.

Thanks

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, prometheus76,

Apologies for the delayed response, our records shows that it has already been addressed over the phone. We're here if they need any further support

Cheers,

Corey C

[prometheus76]

Thanks for your reply Corey. 

I gave a ticket logged with support. Just waiting to hear from them. 

As a bit of an update I got a brand new iPhone 12 Pro Max and it has the same issues. 

p

[prometheus76]

Still nothing back from support!

[Natalie_L]

Hi prometheus76

Thank you for getting back in touch and updating us on the issue.

I have checked the ticket and I am afraid it has been closed as this is a service fault. 

Can you please confirm if this is an issue occurring with just one Vodafone number or multiple please? 

Thanks 

[prometheus76]

Why was it closed without telling e?

it is ALL Vodafone calling me. If I have WiFi calling enabled they can’t call me l, if I have Volte enabled they can’t call me. 

The only other operator I have tested is sky and it works no problem. 

[Natalie_L]

Thank you for your reply Prometheus76.

I am very sorry to hear you were unaware of the ticket being closed. 

Have you checked out our WiFi calling troubleshooting page here?

Thanks 

[prometheus76]

Of course I have, I can call out no problem, its just incoming calls from anyone on Voda.

Ive reset my phone and actually on a brand new iPhone 12 pro and same issue. Tried different Wifi hotspots still the same.

I think closing the call as it was a 'service' fault and not informing is is pretty poor service. What does that even mean?