Virgin Media Community

[Soda-Bread]

Would anyone be able to help as to why wi-fi calling doesn't seem to work on my Galaxy S22 ?

I have enabled the setting,via phone dialpad, settings, call setting, wif-fi calling.

But no symbol appears on the top of the screen.

I tried also via the quick shortcuts button,

I dont seem to get the notification pop up message,( your location-related information can be sent to google and your network operator in order to establish wi-fi calls) or the setting regarding if (wi-fi preferred or mobile preferred) when I enable my setting. that i've seen when I looked at YouTube on how to enable wi-fi calling. 

I have restarted the phone, and updated the software.

I tried putting my phone into flightmode and then just enabling the wifi.

The  phone was bought direct from Samsung.

Any ideas anyone ?

[enlli]

Might be worth getting Virgin to see if it is turned on their end.

It appears it's not always on by default

[Zach_R]

Hi @Soda-Bread,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you seem to be facing some issues with using the Wi-Fi Calling service. So that we can take a closer look at what's going on for you, I'm going to send you a private message so we can take some details from you. Please respond to this at your earliest convenience.

Thanks,
 

[Zach_R · Accepted solution]

Hi @Soda-Bread,

Thank you for getting back to me via private message so promptly. As discussed, your Wi-Fi Calling service should be working within 24 hours.

If 24 hours have passed, please turn your handset off and leave it off for at least 30 seconds before turning it back on. This can help to push through any network requests that are stuck.

Thanks,
 

[drhackney]

Hi @Zach_R I'm having a similar problem with an s22 ultra bought direct from samsung. No matter what I try I can't get wifi calling working with Virgin: it's fine with vodafone, voxi and iD. Can you help? I really need it as I have almost no signal at my home.

[John_GS]

Hi drhackney

Thanks for posting and welcome to the community. 

I am sorry to hear you're having issues with the WiFi calling.

I shall PM you now as there's something we need to check

Best,

[Ruthrobinson]

I’m having the exact same issue. Have everything turned on but it still isn’t working. I live somewhere with very little signal so it’s incredibly frustrating! Would you be able to assist me?

[Travis_M]

Hi @Ruthrobinson

Good morning and thanks for posting on our community forum! A big warm welcome with this being the first post on our community forum.

I am going to drop you a private message so I can collect some more information and check further on this for you, please keep an eye on your inbox for a message from myself.

Regards

[Soda-Bread]

Hello, i've just switched my wifes phone from O2 to VIrgin Mobile and the WIFI calling is now not working.

I had the same problem on my account so assume it just needs enabling,

Would someone be able to contact me to check the account 

thanks

[Ryan_N]

Hi Soda-Bread, 

Thank you for your post. 

Yeah, as you've mentioned - it will literally just need switching on from our end. I will pop you over a private message to help out. 

Cheers, 

Ryan.