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Wi-fi calling not working

Hi

I have recently moved to Virgin mobile but the signal is very poor in my home. I have tried to set up Wi-fi calling on my iPhone 12 pro but it will not work. It worked ok on my other iPhone X and it works on other mobiles in my home but I cannot get it to work on this phone.  

1. I have reset network settings and even reset the phone!

2. I've taken the SIM out and put it back in

3. I have toggled airplane mode on and off.

4. I've toggled WFC calling on and off in Settings

5.  I have toggled mobile data on and off.

Has anyone got any more ideas?? Please help.

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Re: Wi-fi calling not working

Hey Wawaw,

 

Sorry to hear that you've been having issues with WiFi calling on your iphone. I can see that you've spoken to the team on a few occasions since you posted.

 

Did the team manage to get to the bottom of this and resolve your issue or do you need further assistance?

 

 

Regards

Steven_L

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Re: Wi-fi calling not working

Hi Steven

Yes thank you the issue is now resolved. It had not been activated on my account for some reason.  

Cheers

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Re: Wi-fi calling not working

That's strange that it wasn't activated but glad that it has now been sorted.

 

Please let us know if you have any further issues.

 

Thanks

Steven_L

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