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Why the lack of support for Wifi Calling?

I've recently joined Virgin mobile having previously been with BT. My device (Huawei Mate 20) had Wifi calling enabled on it and it was working perfectly for me. That option has now been disabled since joining Virgin. 

I don't understand why a handset with this feature has been disabled by Virgin? Surely this vital feature should be enabled for all compatible devices?

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Re: Why the lack of support for Wifi Calling?

WiFi Calling is new to Virgin and it will take time to roll it out to more phones.

Networks handle WiFi Calling in different ways so it has to be tested

All the other networks had a head start, even so some still do not handle text over WiFi 

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