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cally2
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Why is contacting Virgin Mobile so difficult?

I cancelled my mobile contract as I am now living abroad. After I made the final payment, another plan payment has been taken from my account, which I would obviously like refunded.

But the only option to request this is to PHONE a number (I'm not doing that as I don't want to pay international call fees) or to TEXT (same as before) or to speak to their CHATBOT which is the worst system and 2 agents cut me off after I had filled in the information request forms.

Why is there not just a normal email address to make contact easily? Why is it so difficult to access any kind of living person working at Virgin?

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Forum Team
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Re: Why is contacting Virgin Mobile so difficult?

Sorry to hear that cally2

 

I will need to take a closer look at this for you, This means I will send you a private message.

 

Thanks Joe_F

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cally2
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Re: Why is contacting Virgin Mobile so difficult?

Okay, I will await your private message (not holding my breath).
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happywithmy350
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Re: Why is contacting Virgin Mobile so difficult?

Is it? they have 78924/7 and a text number - easier than most if you ask me!
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