Menu
Reply
rogerjones789
  • 3
  • 0
  • 0
Joining in
374 Views
Message 1 of 7
Flag for a moderator

Why has our phone [REMOVED] gone dead despite a successful £10 top up today

As above

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
enlli
  • 7.41K
  • 1.17K
  • 2.09K
Very Insightful Person
Very Insightful Person
366 Views
Message 2 of 7
Flag for a moderator

Re: Why has our phone [REMOVED] gone dead despite a successful £10 top up today

You really should not post your number on an open forum as it could lead to spam calls

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
rogerjones789
  • 3
  • 0
  • 0
Joining in
320 Views
Message 3 of 7
Flag for a moderator

Re: Why has our phone [REMOVED] gone dead despite a successful £10 top up today

Very many thanks for your advice. Do you have any suggestions please as to how I can get this matter resolved? I'm not particularly Tech savvy and my frustration levels have been already exceeded many times over - probably because my threshold is so low!

 

0 Kudos
Reply
pumas
  • 57
  • 8
  • 4
Dialled in
311 Views
Message 4 of 7
Flag for a moderator

Re: Why has our phone [REMOVED] gone dead despite a successful £10 top up today

Dead? as in phone died, no signal, error message, any message?

Have you swapped to a new SIm, have you used the phone recently?

 

0 Kudos
Reply
rogerjones789
  • 3
  • 0
  • 0
Joining in
279 Views
Message 5 of 7
Flag for a moderator

Re: Why has our phone [REMOVED] gone dead despite a successful £10 top up today

Thanks.  Dead -as in absolutely zilch. We have not swapped to a new sim and the phone is rarely used, so certainly not recently. I have gathered this may be the problem ie the sim. It seems we have been cut off because we don't have a new sim - but I think it's a bit much for Virgin to take our money knowing full well we cannot use it. Who exactly do we contact to sort this out? I have tried phoning them - the first time I got cut off, the second time I was told I was being transferred to another department but after holding on for ages gave up. I really cannot be bothered to go through all this hassle and if it cannot be sorted out reasonably easily will simply go and get another phone from someone else. It's pretty typical of outfits like this who ultimately couldn't give a toss about their customers.

 

0 Kudos
Reply
enlli
  • 7.41K
  • 1.17K
  • 2.09K
Very Insightful Person
Very Insightful Person
273 Views
Message 6 of 7
Flag for a moderator

Re: Why has our phone [REMOVED] gone dead despite a successful £10 top up today

If the phone has been cut off it could be to do with none use. PAYG has to be used to make a chargeable call or text once every 90 day.

Alternatively it may mean you have missed massages re the SIM swap.

I'll flag this to the team

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
185 Views
Message 7 of 7
Flag for a moderator

Re: Why has our phone [REMOVED] gone dead despite a successful £10 top up today

Hi Rogerjones789, 

Thanks for your post and welcome to our community. 

I'm very sorry that your services aren't working even though you've topped up, I can certainly appreciate you're keen to get this sorted. 

I'll pop you a personal message now and we'll take it from there. 

Thanks 

Emma_C - Forum Team
0 Kudos
Reply