So I get a call today from Virgin Mobile telling me that my current SIM plan has expired and is no longer available; (£6.14 for 1000mins + 1Gb of data. We aren't big users so this suits us fine and we usually roll our data over each month. So she tells me I have to change deal. Pushes 10Gb of data and unlimited calls etc at £10 a month, no use to me. I tell her we only need a small amount of data and she tells me the cheapest one is only £8 a month giving me 3Gb of data and unlimited calls and texts. This is still more than we are paying and more than we need!
She tells me that I must change as my plan is no longer possible.
So I decide to move to sky if Virgin can't meet our needs. I have a quick google to find that Virgin offer £6 for 4Gb with unlimited calls and texts. So my question, was this sales person deliberately lying to me and misleading me or are Virgin Mobile sales people not aware of all of their deals?
My thoughts are to move to Sky on principle who will do a similar deal. This isn't good enough Virgin! have been with you for years both TV and mobile (until we moved and the TV isn't available here).
Would appreciate comments from Virgin. I know I'm not a huge user but surely if this is how customers are dealt with then..........
£6 for 4GB | Virgin Media
Dave Dupont
Dave D