Why am I still being charged by virgin if I’ve moved to O2

[Sarahlgc]

Virgin moved me to O2 but are still charging me every month.  Why…?  And how can I a)stop this and b) get a refund?

[John_GS]

Hi @Sarahlgc 

Thanks for posting and welcome to the community.

Sorry for the confusion over the billing. Do you have a handset loan with us? If so, you'd still be paying Virgin for this, it was just the tariff that migrated to O2.