Menu
Reply
Salhan
  • 1
  • 0
  • 0
Joining in
149 Views
Message 1 of 3
Flag for a moderator

While use phone call can’t use internet

Hi while am make phone call I can’t access internet I called customer service they didn’t tell right way they were tell go and check google and community that is not way to say if anyone help me about it plz thank u

0 Kudos
Reply
acdeag
  • 61
  • 2
  • 7
Dialled in
118 Views
Message 2 of 3
Flag for a moderator

Re: While use phone call can’t use internet

I believe if your phone is issuing 2G in the call you can’t use the internet at the same time, but 3G and 4G should be fine.

0 Kudos
Reply
enlli
  • 6.54K
  • 1.04K
  • 1.81K
Very Insightful Person
Very Insightful Person
89 Views
Message 3 of 3
Flag for a moderator

Re: While use phone call can’t use internet

Just an addendum. 

If you have not been moved to the 5G service then you can't make calls over 4G.

It has to go 3G for call and data to work together 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply