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henry_pond
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Where's the unlock code that I asked for?

New SIM locks phone. Unlock code in letter doesn't work.  Asked for a new code via the "/unlock" link in the letter.

Nothing received yet - where is it?

I measure a company/service not on how they cope when life is easy, but how they handle problems.  It's not looking good so far for VM.

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henry_pond
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Re: Where's the unlock code that I asked for?

Still no email, nor response from mods here.  Now trying text (07533016422) service.

Blackberry still bricked.  OFCOM beckons.

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DJ_Shadow1966
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Re: Where's the unlock code that I asked for?

Hello

Which Blackberry do you have ?

The Blackberry where was the phone purchased from was it direct from VM or anther provider / shop as if it was not provided by VM then they will not have the unlock code for it, this can only be gathered from the original provider / shop that sold the phone.

Regards Mike

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henry_pond
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Re: Where's the unlock code that I asked for?

Came from Virgin.

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DJ_Shadow1966
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Re: Where's the unlock code that I asked for?

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

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henry_pond
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Re: Where's the unlock code that I asked for?

And it's a curve 9300

 

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henry_pond
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Re: Where's the unlock code that I asked for?

Brilliant, thanks.

(The text bot hasn't been any use so far - just pointed me to the webpage)

 

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John_GS
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Re: Where's the unlock code that I asked for?

Hi henry_pond

 

Thanks for posting and sorry for the delayed reply. I'll be happy to assist further with this via PM

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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henry_pond
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Message 9 of 10
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Re: Where's the unlock code that I asked for?

It seems that the handset unlock is all a black art as the code in the SIM swap letter didn't work and neither did the different one that John generated.  I did receive an email this afternoon, presumably in response to my initial webform request, containing a 3rd code, which did do the job.  Hurrah!

Thanks to John for trying to sort this out for me anyway and doing his best to offer a solution.

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Ryan_N
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Re: Where's the unlock code that I asked for?

Thank you for letting us know 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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