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emaanr
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Where’s my minutes?

Hello, I recently got a new phone from virgin and when I ordered it it said it would be £15 with unlimited mins and calls and 1gb of data and now it has come it says data only and is only taking £6 so I’m confused to why it is saying that? Maybe because I got the phone two days ago or is there another issue

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Emma_C
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Re: Where’s my minutes?

hi Emaanr, 

Thanks for your post and welcome to our community. 

Very sorry that your allowances seem to be wrong, this isn't good. 

I can certainly have a look and see what's going on, to do this though I'll need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon.

Emma_C - Forum Team
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