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Where's my credit?

Hi,

I've had massive issues with customer service since Nov, luckily someone on VM's forum team saw my issue and decided to do something herself and sorted it. She also gave me a £50 credit as an apology. However, I can't see any sign of it in my VM account and my debit card has had money deducted today. Does anyone know how these things work, especially in the Kafka-esque world that is Virgin Media? 

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